Welcome to Pour & Puff. These Terms & Conditions explain the rules that apply when you visit our website, browse our products, place an order, or use any services available through our store.

By accessing or purchasing from Pour & Puff, you agree to these terms. Please review them carefully before placing an order.

About Pour & Puff

Pour & Puff is an online store offering cigar accessories, including cutters, humidors, ashtrays, cases, holders, lighters, and related accessories.

Our business is based in Waterloo, Wisconsin, United States, and we primarily serve customers throughout the USA.

If you have questions about these terms, you can contact us at roblewis1@me.com.

Age Requirement

Our store and products are intended for adults of legal age.

By accessing our website or placing an order, you confirm that you meet the minimum legal age required to purchase or use the applicable products in your location.

Customers are responsible for understanding and following all local, state, and federal laws that may apply to the purchase, possession, or use of cigar-related accessories.

We reserve the right to refuse or cancel an order where legal-age requirements or other applicable restrictions are not met.

Use of Our Website

You may use our website only for lawful personal shopping purposes.

By using Pour & Puff, you agree not to:

• Use the website for fraudulent or unlawful activities

• Attempt to interfere with website security or operation

• Provide false or misleading information

• Misuse or copy website content without permission

• Use our products or services in violation of applicable laws

• Use the website in a way that may harm Pour & Puff, other customers, or third parties

We reserve the right to restrict access or refuse service where misuse, suspicious activity, or a violation of these terms is identified.

Product Information

We aim to provide accurate product descriptions, images, specifications, materials, dimensions, finishes, and other relevant information.

However, minor differences may occur due to:

• Screen settings

• Photography and lighting

• Manufacturing variations

• Packaging updates

• Supplier or manufacturer changes

We may update, modify, replace, or discontinue products at any time without prior notice.

Product Use & Safety

Customers are responsible for using products only for their intended purpose and following any instructions, warnings, or safety information provided.

Certain accessories may contain sharp edges, blades, heating elements, or other functional components and should be handled responsibly.

Pour & Puff is not responsible for damage or injury resulting from misuse, improper handling, unauthorized modification, or use outside the intended purpose of the product, to the extent permitted by applicable law.

Pricing & Availability

All prices are displayed in the applicable store currency unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time.

We make reasonable efforts to keep product and pricing information accurate. If an obvious pricing, listing, or availability error occurs, we reserve the right to correct it and, where necessary, cancel or adjust the affected order.

Orders

When placing an order, you are responsible for providing accurate and complete information.

This may include:

• Full name

• Billing details

• Shipping address

• Email address

• Phone number, where required

Incorrect or incomplete information may result in processing or delivery delays.

We reserve the right to refuse or cancel an order due to suspected fraud, payment failure, inaccurate information, legal restrictions, product unavailability, or another reasonable operational issue.

Payments

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through Shopify or approved third-party payment providers. Their own terms, privacy practices, and security standards may also apply.

Shipping & Delivery

Shipping times may vary depending on destination, carrier, product availability, fulfillment processing, weather, holidays, and other circumstances outside our reasonable control.

Any delivery timeframe provided during checkout or after purchase is an estimate and is not guaranteed.

Customers are responsible for entering a complete and accurate shipping address.

For more information, please review our Shipping Policy.

Order Tracking

Where tracking is available, customers can check the latest shipment status through our tracking page:

https://5xefhx-cr.myshopify.com/apps/track123

Tracking information may take some time to update after an order has been processed or shipped.

Returns & Refunds

Returns, refunds, exchanges, damaged products, and incorrect orders are handled according to our Returns & Refunds Policy.

Please contact us before returning any product so we can review your request and provide the appropriate return instructions.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to assist. However, once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

Third-Party Services

Our store may use third-party providers for services such as:

• Payment processing

• Shipping and fulfillment

• Order tracking

• Website functionality

• Analytics

• Marketing

• Customer communication

These providers operate according to their own terms and policies.

Pour & Puff is not responsible for the independent operation, availability, or content of third-party services outside our reasonable control.

Intellectual Property

Content available on the Pour & Puff website, including branding, text, graphics, images, layouts, product presentation, and design elements, may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use protected website content without appropriate permission.

Website Availability

We aim to keep our website available, secure, and functioning properly.

However, temporary interruptions may occur due to maintenance, technical issues, updates, third-party services, or circumstances outside our control.

We cannot guarantee uninterrupted website access at all times.

Limitation of Liability

To the extent permitted by applicable law, Pour & Puff will not be responsible for indirect, incidental, or consequential losses resulting from misuse of our website, misuse of products, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to remove or limit consumer rights that cannot legally be excluded.

Privacy

Your privacy is important to us.

Personal information collected through our store is handled according to our Privacy Policy, which explains how information may be collected, used, shared, and protected.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, policies, or applicable requirements.

Any updated version will be posted on this page.

We encourage customers to review these terms periodically.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Pour & Puff
Email: roblewis1@me.com
Location: Waterloo, WI 53594, United States
Primary Market: USA

Thank you for choosing Pour & Puff.