At Pour & Puff, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, place an order, contact our support team, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

When you browse or purchase from Pour & Puff, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Phone number, where provided

• Order and purchase details

• Payment and transaction information

• Device and browser information

• IP address

• Website activity and interaction data

• Customer service communications

• Information you voluntarily provide to us

We collect information that is reasonably necessary to operate our store, fulfill orders, provide support, improve our services, and help protect our business.

How We Use Your Information

We may use your personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Respond to customer support requests

• Communicate about purchases or order-related matters

• Process returns, refunds, or exchanges

• Prevent fraud and improve store security

• Improve our website, products, and customer experience

• Understand how customers interact with our store

• Support analytics and business operations

• Send marketing communications where permitted or where you have provided consent

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those messages.

Payments

Payments made through our store may be processed by Shopify and other approved third-party payment providers.

Pour & Puff does not directly store complete payment card information when payment processing is handled by these providers.

Payment information is processed according to the privacy and security practices of the relevant payment provider.

Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

Shopify may process certain personal information when you browse our store, place an order, make a payment, or use features provided through the Shopify platform.

Shopify handles this information according to its own privacy and security practices.

How We Share Information

We may share necessary personal information with trusted service providers that help us operate Pour & Puff.

These may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and fulfillment partners

• Order tracking services

• Customer support tools

• Website and technology providers

• Analytics providers

• Marketing and advertising platforms

We only share information where reasonably necessary to provide our services, complete transactions, maintain security, meet legal requirements, or support legitimate business operations.

We do not sell personal information simply in exchange for direct payment.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support store functionality and improve your browsing experience.

Cookies may help us:

• Remember preferences

• Maintain shopping cart functionality

• Understand website traffic

• Measure store performance

• Improve website features

• Support analytics and advertising activities

You can manage or disable cookies through your browser settings or other privacy controls that may be available on our website.

Disabling certain cookies may affect how some parts of the website function.

Analytics and Advertising

We may use analytics and advertising technologies to understand how customers interact with Pour & Puff and to improve our marketing.

These services may collect information about your device, browsing activity, and interactions with our website through cookies or similar technologies.

Depending on where you live, you may have rights or options to limit certain forms of tracking or targeted advertising.

Order Tracking

Pour & Puff may use third-party order tracking services to help customers monitor shipment progress.

You can access our order tracking page at:

https://5xefhx-cr.myshopify.com/apps/track123

Necessary order and shipping information may be processed by tracking, fulfillment, or delivery providers to support this service.

Age-Restricted Store Context

Pour & Puff offers cigar-related accessories intended for adults of legal age.

We do not knowingly intend our store or marketing to be directed toward individuals who are below the minimum legal age applicable in their location.

Where appropriate, we may use age-related controls, notices, or verification measures to support responsible access to our store.

How We Protect Your Information

We use reasonable administrative, organizational, and technical measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Maintain business and financial records

• Provide customer support

• Resolve disputes

• Prevent fraud

• Comply with legal, tax, accounting, or regulatory requirements

When personal information is no longer reasonably required, it may be deleted or anonymized where appropriate.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your data is used or shared

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising or data-sharing activities where applicable

To submit a privacy-related request, please contact us at roblewis1@me.com.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our store is not intended for children or individuals who are not legally permitted to access or purchase the applicable products.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Pour & Puff is not responsible for the privacy practices, security, or content of external services.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, privacy practices, or applicable requirements.

Any updated version will be posted on this page.

We encourage customers to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Pour & Puff
Email: roblewis1@me.com
Location: Waterloo, WI 53594, United States
Primary Market: USA

We are committed to handling your information responsibly and providing a secure and dependable shopping experience.