Contact us

Need help with a product, your order, shipping, tracking, returns, or general store information?

The Pour & Puff support team is here to make your shopping experience as smooth and straightforward as possible.

Get in Touch

For product questions, order assistance, shipping concerns, return requests, or general support, please contact us by email:

Email: roblewis1@me.com

If your message is related to an existing order, please include your order number and the email address used during checkout so we can review your request more efficiently.

Product Questions

Need more information about a cutter, humidor, case, ashtray, lighter, or another accessory?

Before purchasing, we recommend reviewing the product description, dimensions, materials, features, and any available care or usage information.

If you still have questions, contact us and let us know which product you are considering.

Order Support

Our support team can assist with questions related to:

Order status
Shipping and delivery
Tracking information
Address corrections
Order changes or cancellations
Damaged or defective products
Incorrect items
Returns and refunds
Product information

Please provide as much relevant information as possible so we can better understand your request.

Track Your Order

You can check the latest available status of your shipment through our order tracking page:

https://5xefhx-cr.myshopify.com/apps/track123

Tracking information may take some time to update after your order has been processed or shipped.

If your tracking information appears delayed or unavailable, please contact us with your order number.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

When reporting an issue, please include:

Your order number
A short description of the problem
Clear photos or videos of the product
Photos of the packaging where relevant

Our team will review the information and help determine the appropriate solution.

Returns & Refund Assistance

If you would like to request a return, exchange, or refund, please contact us before sending any product back.

This allows us to review your request and provide the appropriate return instructions.

For more information, please review our Returns & Refunds Policy.

Age & Product Responsibility

Pour & Puff offers cigar-related accessories intended for adults of legal age.

Customers are responsible for ensuring that they meet applicable legal-age requirements and comply with local, state, and federal laws related to the purchase and use of these products.

If you have questions about a specific accessory, feel free to contact us before ordering.

Business Information

Store Name: Pour & Puff